Privacy Policy

Welcome to Kaleidos+ Multi-Speciality Hospital ("we", "us", or "our"). We are committed to protecting the privacy and confidentiality of our patients' personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hospital in Madurai, utilize our healthcare services, or interact with our website. Please read this policy carefully.

We collect information that is necessary to provide you with high-quality healthcare and to operate our clinic efficiently. This includes:

• Personal Information: Name, age, gender, date of birth, address, phone number, email address, and emergency contact details.
• Medical & Health Information: Medical history, symptoms, diagnoses, treatment records, lab test results, prescriptions, and reports from other healthcare providers.
• Digital & Usage Data: IP address, browser type, pages visited, and forms completed on our website.

The information we collect is used primarily for providing care and handling hospital operations. Specifically, we use it to:

• Provide clinical diagnosis, surgical treatment, and medical consultations.
• Coordinate treatment plans among our specialist doctors (Oncology, Urology, Hematology, Rheumatology).
• Schedule, reschedule, or confirm your appointments and follow-up care.
• Respond to medical enquiries and support requests submitted online.
• Maintain accurate patient records in compliance with medical regulations.

We prioritize the security of your health data. We implement standard physical, technical, and administrative safeguards to protect your personal and medical records from unauthorized access, alteration, disclosure, or destruction.

Access to your medical records is strictly restricted to authorized medical staff and coordinators who require the information to facilitate your treatment.

We respect your privacy and do not sell, trade, or share your personal health information with third parties except under the following circumstances:

• Care Coordination: With your consent, we may share relevant clinical details with external doctors, laboratories, or hospitals involved in your referral or treatment.
• Legal Compliance: When required by law, regulatory bodies, or court orders to protect public health and safety.

We may update this Privacy Policy from time to time to reflect changes in our medical practices or statutory regulations. Any updates will be posted on this page with the revised date.